Useless customer system - cut off 4 times in 1 mth

We have spent two hours over three phone calls in September to get the three houses i pay for switched on after a payment glitch. They switched it on three time and then agin last night it is off again.<br> <br> The original payment glitch was an incorrect account number on a manual payment when switching debit order bank accounts.The call center cannot see the billing system and and will not provide an incident number or respond in writing or get anyone to phone me back.<br> <br> This must be the worst billing system interface to a call center - and on top of that they have no escalation policy, no system for enabling a response to a customer. A promise that some one would call me just dissapears into nothing.<br> <br> Someone should tell Mark Rayner (COO) that he needs more competent staff to design a new system. If this issue is not resolved I am escalating it to Mark Rayner today. I am a CEO of another company and I will get through to him.<br> <br> The good news is that this problem forced us to sign up for Netflick in the USA using a USA IP address - a brilliant more comprehensive service for half the price I pay for the premium DSTV package.