IB
Ignatius B

1 reviews | Active since Jun 2023

05 Oct 2023, 13:22

Useless customer services & money ******ion

I had a price-lock package which expired in July 2023, i opt not to renew as i found this was not really beneficial & rather use option to pay when i want to use. In September I got flooded with sms & emails asking to reconnect. Eventually i decided to take on the offer for the price of R580 & get disney + for 3 months. this was just to watch the rugby as it can not be watched anywhere else. On 17th Sept I paid the R580.32 as per sms link for reconnection, but no reconnection. I called call centre, agent stated sms gave wrong details & I must pay another R306. After a few debacles & angry words, I reluctantly paid the R306 on the 20 Sept. Within 5 minutes i was reconnected...for only 10 days. On 1 Oct, got disconnected again, after a few phone calls & emails they reconnect me with apology as "system automatically disconnect on last day of month. weird system. To my surprise i was disconnected today once again. 4 phone calls of over 30 minutes each at my cost, they tell me i have to pa another R280, reluctantly i paid, we want to watch the rugby really. Now we called been on hold for last freaking 15 minutes listening to ****py music as agent states no we have to pay R1000. What The Hell are you smoking, no wonder dstv is losing customers as they call centre people are not properly trained to speak to customers. the only word they can utter is "eish, I'm sorry". Every time we call in it is a new excuse to ****** money from loyal customers. This is extremely poor customer service. train your people right & stop providing false information to ****** customers out of their hard earned money. I don't need dstv, you need me to keep your business. i can easily go to other places to watch movies at far less costs than what your packages charged. So reconnect me or refund my subscription fees and come take this **** out of my house.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Oct 2023, 14:16
Official
Hi Ignatius,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
IB
Ignatius B's update05 Oct 2023, 15:19
Reviewer Update
Thanks for the reply, but now your call centre demands another R700, really rather refund me my money & i will watch rugby/cricket/ sports somewhere else.