Useless customer service

Dstv has no respect for clients, over 100 000 clients cancelled and went to Netflix and dstv still complaining, in January I called in to downgrade the consultant only made notes regarding downgrade but never actioned my request to downgrade and dstv they've been debiting my account premium package after I called in January to downgrade, I then called again last week of January to activate my account after dstv blocked it they said I owe R2000 I need to pay that money to activate, I then said I won't pay that money because it's not my fault the system didn't action my request, in February they went again in my account to debit premium package I was angry and frustrated why would they debit after downgrade, I spoke to a lovely lady called Ntombikababa she was helpful and understanding she then said the lady that assisted in January didn't action downgrade hence they've been debiting my account and blocking my account she then unblocked my account 2 weeks later they block it again i have to. Call them request activation so today again dstv removed PVR function and blocking my account and I noticed the debit order didn't go thru on the 27th I don't know why they didn't debit. I want the CEO of dstv to know how they treat their customers, how can you block my account during Covid-19 and it's not my fault their system didn't actioned my request I want the CEO to know I will never pay that R2000 the consultant who assisted me in January should pay that money and pls make sure my PVR functionality is back on