Useless customer service

Tried to apply for vehicle finance earlier today, but got declined for 2 factors on my name. 1 of the factors being DSTV decoder plans that have expired already,but still shows active on my name. I have tried between January to March 2022 to request that multichoice removes the 4 expired decoder plans from my name, emails and telephonic conversations has been done. Till now it is still not sorted. Then i call in select option 1 to speak to someone in the accounts department being that this is an account related issue, i speak to Nombusa whom tells me that the team leader advised her that i need to go to a walk in center as they cannot resolve this. But now i have to take time off from my work to go resolve a matter because multichoice didnt do their work from the start.