Useless Customer Service

Dealing with bots on website and WhatsApp is a complete waste of time. What does it take to speak to a human at DStv/Multichoice. My Explora Ultra is saying I can’t access apps that includes DStv streaming. I’ve just wasted an hour trying to communicate to a USELESS call centre agent that streaming is not working. All she could keep repeating is verify the last 2 programmes I watched. How do I pay. At no point did she understand the fault or even try to fix it. Then I tried DStv via WA same thing only Bots no people. I am a Premium customer and NOT A HAPPY CUSTOMER.