USELESS CUSTOMER SERVICE

Suddenly I cannot watch Catch up. I am a premium customer. I tried the wapp servise on Friday, total mess. I tried again on Monday, even a bigger disaster. Being on the call for 45 minutes this woman could not even verify my account. My account with them are about 20 years old. She kept on asking me over and over for my Id, waiting about 5 minutes between every response. After giving my customer no, she asks for it again. What kind of people does DSTV employ? Can they read? It is absolutely a useless operation. My system was working perfectly and then there was a different icon on my catch up screen. From the sreen l can access all program icons on catch up but l cannot watch it, it keeps on going back to index. This was until this new icons appeared. This was done by DSTV not by me but l cannot rectify anything due to their useless and incompetant employees at the wapp call centre. I fully understand why people are cancelling contracts by millions for they are utterly useless but they are not useless to put the monthly debit order through, then they have no problem to verify the account. DSTV you are a shameless bunch of people taking money without customer service. I am very near cancelling this useless contract and get a proper streaming service. Your programs are also not up to standard for Cake Boss should be near retirement but you are showing us programs over and over from when his kids were born. All your programs has more adverti*****ts than content. You think your customers are idiots if you put "BRAND NEW" on the screen. Shame on you.