Useless customer service

I sure everyone knows this by now but let me share my issue hopefully I can get my problem resolved as the Multichoice contact centre is useless.

Logged a call as my stream only service was disconnected on the 23rd even though I signed up on the 30th a few months back, I received an email giving me the option to sign up for Dstv premium stream only at R499 per month for 3 months, after the 1st month I get a notification R554 is due by the 23rd, I submit a query and get told it will be resolved in the interim I need to pay the full amount to stay connected and once resolved will be credited to my account , come the 23rd of the next month again I get a notification that a payment is due on the 23rd and its R867 now, I've since logged a ticket and escalated the matter yet nothing seems to be happening I follow up daily only to be told no feedback yet. Not sure what else to due at this point in time.

Again I'm sure everyone is aware do not waste your time with this company zero customer service.