Useless Customer Service

In Dec2018, I phoned Multichoice to activate my holiday home decoder. They activated the service, but they could not get a signal through to my decoder, they tried for 2 days where I then told them I’m not getting any picture and they said I should take in my decoder for repairs. I was away on holiday and there were no accredited person to assist with the decoder which I did tell them. They then went ahead and still billed for that week when I could not even use the service and they knew it.

Pathetic service. I phoned the call centre after I got billed, was told well it is my fault as I never directly told them to stop the service. I complained, they said they will get back to me, that was a month ago, still nothing.

End of the month I’m cancelling subscription and just making use of Netflix, Netflix has a great customer service, much cheaper, more shows and you don’t need decoders and **** like with DStv.

I think DStv should really look better after their customers seeing that competition in SA with Netflix is taking over.