Useless Customer Service

<p>I paid my dstv upfront for 1 year and as such I am supposed to get the 12th month for free. I was instead over billed and debited in May 2016. My debit order was only supposed to start again 01/08/2016. I called dstv for the first time on 31/05/2016, I have thus far spoken to 4 or 5 call centre agents and 2 supervisors. The last e-mail I received was to confirm that they incorrectly debited me and that I had a credit - I received this e-mail on 28/06/2016. I have since received 2 calls to confirm I am in arrears and that I had better pay. Out of concern I paid cash for 01/08/2016 but apparently Im still in arrears. I have gotten no joy in resolving this query and I am actually quite fed up. What path do I take now? do I go through the Ombudsman? </p>