Useless ******

Ref ***7/I210 consultant nokhuthula. Called in to cancel one of the decoder. I was assured that it’s canceled by nokhuthula. Now Today a consultant told my mom that the their decoder was closed due to no payment of which the account was paid on the 5th of September. Now Lucia *** told me the decoder that was canceled/ disconnected with nokhuthula was reconnected we never reconnected it now we suppose to pay for something we didn’t do I’m so tired of multi choice and their useless consultants I’m taking them to the ombudsman we did not request for the decoder to be reconnected they reconnected it with the client’s permission that’s ******* I’m taking you to the ombudsman cause your process states only the client can reconnect and disconnect the decoder. The team leaders never want to take calls then you hold for hours if one team leader is on lunch there should be one remaining on the floor. Useless staff I’m so gatvol I need answers as to who reconnected without the client’s permission you ****** . useless QA do your jobs jeerre