Useless Contract Renewal Service

We needed to renew our DSTV Contract. Simple one would think! Oh no! Go online to our account. Select”renew contract”! no process on line to renew. A message appears that “We will call you to renew the contract”. Three days later we are still waiting! BUT in the three days 4 agents have called to sell us a new decoder - which we do not need. Asked them to assist with contract renewal but they cannot do this. They answer “contact client services”. In short - dismally bad service. The decoder ladies cannot assist and are unable to transfer you to someone who is able to assist. Could it be that DSTV do not need our business any longer? Or the do not care. If the new French mother company knew of this they would see their mistake in taking over the business. Call the Customer Service and all you get is recording offering you every service in the book except contract renewal. Perhaps it’s time to ditch this poorly run entity and find another way of getting a service which wants to do business with existing customers. My suggestion - stop advertising to get new customers and service your existing ones better. Unfortunately we have few if any alternatives in SA! In Europe UK and other countries DSTV would have lost us as there were multiple alternatives