LD
Lee-anne Davids

1 reviews | Active since May 2017

14 Mar 2018, 12:35

USELESS CONSULTANTS AND BAD CUSTOMER SERVICE

I came home yesterday to find that my Dstv was disconnected AGAIN- I phoned like an idiot for the 7th time this month - The consultant kept on explaining about notes that other consultants made, yet there is no notes of me phoning every ****ing week. Ever since i signed up with this free delivery Explorer bull****, i have been having problems after problems.

Firstly - My Explorer was delivered to my neighbor and was there for a month before he eventually brought it over, meanwhile i am paying for an extra decoder connected on my name. It took an extra month before it was installed, even that was a MOERSE fight.

Secondly - Debit orders never went off as it should have, i switched to cash payments and someone phoned and said i should stop making cash payments because i am messing up their system and a debit order was arranged AGAIN! But never went off!

Thirdly - My Dstv gets disconnected every other month, i have to phone and explain the above *** over and over!

Last night i was on the phone with a consultant for 45min of my own airtime. Explained the above once again, She assured me that someone would phone me to rectify this mess. No one has contacted me as yet.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Mar 2018, 13:22
Official

Dear Lee-Anne Davids

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team