Useless chat service

MyDStv 24*7 assistance 😄 Hello I am TUMI the DStv Chatbot! You can ask me a question or choose an option below. Remember to always SIGN IN at the top right of the main page. Tuesday, April 02 Hey there! I'm here to help. Please choose the service that you would like assistance with. 😊 Clear error code Fix missing channels 4:26 PM Technical Fix missing channels 4:26 PM Where are you currently experiencing a problem with missing channels? 4:26 PM On my device 4:26 PM One moment while I fetch your package information. You have no active DStv package.

Subscribe to watch more or continue to enjoy our free services. 👇 Buy a DStv Package ↗ Speak with an Agent 4:26 PM Speak with an Agent 4:26 PM I need a few details before transferring you to an agent! Please click the button below to continue. 4:26 PM Continue 4:27 PM Please fill out the details below and click Send 👇

Click here to select a query

Who is the registered Account Holder Send Please select an option from the list below and click Send 👇

Who is the registered Account Holder Send Alright. Please give us a moment while one of my team members steps in... ℹ️ During your wait, there will be no menu options available. ℹ️ Thank you for your patience, *** . All of our agents are still busy. Please hold, and your chat will be answered as soon as one of our team members becomes available. 4:30 PM Mbali . has entered the conversation 4:31 PM hi 4:32 PM Good Evening my name is Mbali, welcome to Live Chat I hope you're well & having an awesome day, how may I assist you today?😊 4:32 PM Hi Mbali, hope u well, I used this platform last week, they said my issue would be escalated... My problem is my login is *** but i dont have streaming and dont have showmax 4:34 PM Tuesday, April 02 Hi, are you still there? 4:40 PM yes 4:40 PM Please kindly advise what the issue is? 4:41 PM my streaming service does'nt work 4:41 PM What happens when you try to stream? 4:42 PM i dont have the channels 4:43 PM Noted, if you are getting limited channels, that means your account is not linked. Please link it using these steps To link Dstv now app and Dstv decider or Smartcard

1. Log in to DStv Now with your registered connect profile.

2. once on the home screen tap on the link your DStv account.

3. you will automatically directed to the connect Page, On the connect Page enter: Your smartcard number, The surname of the DStv account holder and the country the account is registered in.

4. Tap on link DStv Smartcard button at the bottom of he screen.

5. you will see the packages and decoders listed, choose and link the one you want to link to.

6. Tap link. 4:45 PM Are you winning? 4:49 PM Since you have not rep**** in a while kindly note that I will have to end the chat but please come back on chat when it is more convenient for you and we will assist further💛 4:53 PM 18 minutes ago escalate 8:12 AM I'm sorry, there are some questions I can't answer yet. Please choose an option below. Check Balance Manage Holiday Home Clear Error Contact Us | Speak with an Agent 8:12 AM Speak with an Agent 8:12 AM I need a few details before transferring you to an agent! Please click the button below to continue. 8:12 AM Continue 8:12 AM Please fill out the details below and click Send 👇

Click here to select a query

Who is the registered Account Holder Send 8:12 AM Alright. Please give us a moment while one of my team members steps in... Yongama Gcwememe has entered the conversation 8:13 AM Hi can i escalate reference number ***2 I have been struggling for more than two weeks now 8:14 AM Hi, my name is Yongama welcome to Livechat. I will be assisting you further. 8:16 AM How what have you been struggling with if I may ask.? 8:17 AM linking my streaming to my account, please escalate my reference, what is the process to complain? Yongama 8:19 AM What has been the problem? 8:19 AM you are probably the sixth person i must speak to and explain the same thing!!!!!!!!!! 8:20 AM pls just escalate, and tell me the process of complaining escalate reference number ***2 8:23 AM Kindly note that you received the reference from the call side of thing as we do not have a reference system on live chat so in order to do a follow up on your reference you will need to contact our call center. However if you would like to remain on this chat you will have to explain from the beginning so that I can assist you. 8:23 AM thats a lie, i got it on chat please give me the process to complain 8:24 AM I will attach the chat where i got the reference to my complaint and this chat 8:25 AM No problem. 8:25 AM so tell me the process to complain!!!!! Yongama 8:26 AM Kindly use the following email *** 8:27 AM is this the email to complain? im asking for a specific email... 8:27 AM Yes! That is the specific email. 8:27 AM your complaint email to escalate!!!!! 8:28 AM That is the correct email. 8:28 AM Im rather going to hello peter, this is nonsense, pay so much a month for this **** 8:29 AM For all DStv customer and service-related queries, please visit www.dstv.com or selfservice.dstv.com or contact us on ***. 8:29 AM will quote your name 8:29 AM