Useless - cannot upgrade decorder because no-one knows what to do

What a bunch of *********** people you have working at your call centre and in your sales department. We've been trying to upgrade our decorder on price lock and no one seems to understand what needs to be done. Please get someone competent, who knows their job to call. I am not making another trip to your branch (after 3 failed trips) as they are just as useless.