Useless callcentre structure!!!

I called the callcentre 2 times today and I still have the same problem...1st time I called and we did all the things the callcentre agent knew how to solve my problem up until my 60 rands airtime finished and I bought another 60 rands to call theme back and also on the 2nd time we repeated same steps and more to clear the eras I have on my dstv until again another 60 finished. Still now I can't watch some of the channels I paid for through all the ways and means I was guided to solve them. The airtime keeps on finishing and I can't be called back which I think that is ****ed up for a service I paid for...I tried many ways self service and them but still I can't view my channels. My account no is ***9 and the era is E38... I feel as multi choice does not take to much responsibility, that's why you don't have a free call centre that we can all be able to use...you just cutting costs and that is affecting us because we need to call you for your poor service... and it's so poor. You always advertise that we should do debit orders...for what? You want to be paid for poor service every month? Am so bored with you...I just wish you had a better competition...I could have left u!!!