1 reviews | Active since Oct 2010
USELESS CALLCENTER DSTV
I have just reactivated my account with DSTV and activated a debit order on my account. Well not sure if that was the right thing to do. I have been trying to upgrade my package to family package for two days now. I have just given up. They don't want to debit my account with the balance to upgrade yesterday. I have tried again today 6 times to the call center the line drops after 1 minute. Discussing usless service from your callcenter. I should bill DSTV for the money wasted to try and call you guys. Why must I beg to give you more money to upgrade. SHOCKING SHOCKING DISCUSTING SERVICE. Pull up you socks DSTV/MULTICHOICE. You will loose customers with this shocking service from your callcenter...
Please accept our sincere apology for the delayed response.
We are very sorry to learn that your experience with our call centre was less than adequate. We take pride in ensuring our customer's satisfaction. However, we did not meet your expectations.
Our records indicate that you received assistance. You were also informed that once the funds are available on your DStv account, the service will be upgraded to the DStv Family package.
At Multichoice, we value our customers and ask you to please feel free to continue and provide feedback about our service.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
Please accept our sincere apology for the delayed response.
We are very sorry to learn that your experience with our call centre was less than adequate. We take pride in ensuring our customer's satisfaction. However, we did not meet your expectations.
Our records indicate that you received assistance. You were also informed that once the funds are available on your DStv account, the service will be upgraded to the DStv Family package.
At Multichoice, we value our customers and ask you to please feel free to continue and provide feedback about our service.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,