Useless call centre operators and worst customer care ever

I am on Pricelock premium and the amount of R1050 get debited from my account every month. This month however an extra R127 was taken. I had issues with my Pvr function and was told I have an outstanding amount. finally after enough swearing and phone calls to clueless call centre operators that issue was sorted, only for a new one to pop up. I now have no extra view to my single view decoders since 5 September 2019. After speaking to some more clueless people I was told that the issue can only be sorted out by the price lock department(I could have sworn it is DSTV price lock) and that my complaint will be escalated to that department seeing that they cannot be contacted directly. It is now 10 Sept 2019 and I have yet to hear from any one. I will stop the debit for this month and see how quick they get back to me then. DSTV has the worst customer help I have ever had to deal with.