USELESS CALL CENTRE AGENTS

I don't know if Multichoice gives jobs to unqualified people, but their call centre agents are absolutely useless and understand nothing about billing enquiries. Equally, the same can be said for the accounts department because I am being billed DOUBLE EVERY MONTH for my primary decoder as well as my holiday decoder. AND I HAVE PHONED THE CALL CENTRE 3 TIMES TO TELL THEM I AM NOT ON HOLIDAY AND DISCONNECT THAT DECODER. <br> <br> Because of a system change, I can apparently only get statements from July, so I can only pick up these double debits since then. <br> <br> Oh and not to mention, I have to pay the reconnection fee every time your call centre agents make mistakes.<br> <br> CAN SOMEONE WHO ACTUALLY UNDERSTANDS ACCOUNTS PLEASE SORT THIS OUT. <br> <br> Terrible service. No wonder everyone can't wait for NETFLIX to be launched in South Africa.