Useless Call Centre

I cancelled my DSTV over 6 months ago with more than R500 of credit on the account. <br> <br> I noticed on the 15th of this month that the DSTV was activated - without my consent. I then checked online to see the status and my balance - The full premium package was activated with PVR function with an outstanding balance of R 1031. <br> <br> How the hell can DSTV activate my account without my consent and how could have gone through R1500 without even switching my decoder on.<br> <br> So I phoned the helpdesk, spent 26mins on a call and was told that the matter would be escalated and I would be copied in the escalation email. - I never received an email. its been 2 days.<br> <br> So I spent another 22mins on the phone with them again today only to find that there is no record of me phoning them.<br> <br> DSTV is wasting my time and money!