KR
Kevin R
1 reviews | Active since Aug 2015
12 Aug 2015, 12:32
Useless Call Centre
I recently reactivated my DSTV account and added extraview. <br> Tried calling the call center to activate the 2nd decoder and every time I call they go through the same process of trying to get the decoder activated. On average the call lasts about 20 minutes, usually they put me on hold for that time. They promise that someone will call me back, but they never do.<br> <br> Call center staff are not well trained and have no idea what they are doing. Im seriously thinking about cancelling my subscription.<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Aug 2015, 12:11Hello Nanu13,
We could not get hold of you today and discuss your query telephonically.
Please accept our sincere apology for the inconvenience you may have experienced. We take pride in ensuring our customer's satisfaction. However, your expectations were not met at that time.
Our records indicate that your Xtraview service has been successfully activated. Should you require any further assistance, please inform us by sending us your feedback to ***.
We deeply value your relationship with us and are committed to providing you with the highest level of service.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
Please accept our sincere apology for the inconvenience you may have experienced. We take pride in ensuring our customer's satisfaction. However, your expectations were not met at that time.
Our records indicate that your Xtraview service has been successfully activated. Should you require any further assistance, please inform us by sending us your feedback to ***.
We deeply value your relationship with us and are committed to providing you with the highest level of service.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Aug 2015, 12:11
Official
Hello Nanu13,
We could not get hold of you today and discuss your query telephonically.
Please accept our sincere apology for the inconvenience you may have experienced. We take pride in ensuring our customer's satisfaction. However, your expectations were not met at that time.
Our records indicate that your Xtraview service has been successfully activated. Should you require any further assistance, please inform us by sending us your feedback to ***.
We deeply value your relationship with us and are committed to providing you with the highest level of service.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
Please accept our sincere apology for the inconvenience you may have experienced. We take pride in ensuring our customer's satisfaction. However, your expectations were not met at that time.
Our records indicate that your Xtraview service has been successfully activated. Should you require any further assistance, please inform us by sending us your feedback to ***.
We deeply value your relationship with us and are committed to providing you with the highest level of service.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,