USELESS CALL CENTRE
I was debit with an amount that ws more than the usual monthly debit. After spening over ann hour on the phone(tried to speak to a supervisor but very busy nd could not talk to me) I sens athe complaint by email From this reaction i got a response and was told that the ovecharge was for A MNET ANALOGUE DECODER!!!! ( how this occured can not be expained) I was gtold i would get a refund with in a coulple of days<br> I called again to day. The person i spoke to had absulutly noi idea what i was talking about ( obviuosly he consultant does not makes notes of what the complaint was and what action had to be taken <br> Again i asked to speak to a consultant AND GUESS WHAT!!! she was too busy to talk to me. I was told she would call me back <br> It is now 6.45pm and no call either from tne supervisor nor from the 2nd email i sent today<br> Whst an DISGRACE <br> Multichoice has no right to desuct unauthrized amounts
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Aug 2015, 10:10Hello gab1,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the amount debited for the M Net decider was credited to your account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the amount debited for the M Net decider was credited to your account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply10 Aug 2015, 10:10
Official
Hello gab1,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the amount debited for the M Net decider was credited to your account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the amount debited for the M Net decider was credited to your account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,