Useless bunch of *********** agents

Good morning.

Please find attached bank statement as proof that my DSTV debit order was done on the 30/07/2021. On the 30/07/2021 I connected with a consultant on the Facebook Messenger, who advised that the dsvt was disconnected due to non payment. I advised her that I have a debit order in place which she checked, that there was indeed a debit order which never went off, not my fault but DSTV’s. I agreed to a ad-hoc debit order that went off for the amount of R469.79. She also advised that the request to reverse the reconnection fee of R50, as a result I will have a credit balance of R50 on my account.

On the 03/08/2021 DSTV again tried to debit my banking account for the same amount of R469.79 but was immediately reversed due to insufficient funds, as you can see on the bank statement there was funds in my account when the debit went off on the 30/07/2021.

The lady advised that the system sends off the debit order automatically, that is why it was reversed back. Then on the 05/08/2021 I received another sms stating that the debit order was cancelled due to non-payment, her reply was That there was an error debiting your account please consult with your bank, why should I consult with my bank I never had a debit order with them.

This morning again my dstv is disconnected, I am highly upset. Please contact me on ***