Useless bunch

I'm honestly a fed up customer right now. I've been with dstv over +-20 years and their customer service now is appalling. My issue started when I agreed to have the wifi compact package. Middle of November I received the equipment and contacted mulitchoice about connection however agreed with them that I'll activate it on the 01/12/2023 due to did not want to pay pro rata charges. When paying my bill on the 01/12/2023 it included pro rata charges for data I had not used and was told by a staff member to pay the bill and the pro rata charges will be reversed off my next bill as it would be escalated, this went on for January's and February's bill. In February about mid month I couldn't connect to the wifi as it kept coming up saying connected without internet. I called in and spoke to Lee(Supervisor in PE) who told me that I had used all 25gb data which I don't believe is true up to now as I do not get notified when data is used. She expressed how sorry she was for multichoices muck up and *********** agents who doesn't know what they doing or how to do their jobs. She told me that instead of crediting the pro rata charge on my bill she would do a top up for the amount however to my surprise that charge was added to my bill for March so now I've paid for pro rata I haven't used and data that was meant to be free was chargeable. I tried to do the right thing by pay the bill hoping multichoice would sort this matter out but every time I call I'm told that it would be escalated, I get dropped or left on long holds by staff members when asking to speak with a manager. I'm still without internet which I've paid for... Paid 2 charges incorrectly which amounts to R146.00. I want my money back... compensation for data I've had to buy and for all the stress and poor customer experience. Worst customer service experienced and I work for a contact center. Pathetic... either train your agents to understand the meaning of customer service or just employ people with proper qualifications.