Useless benefits
I usually pay my subscription cash but seeing that I was tired up this month I followed your link to pay via EFT on your reminder SMS. I followed all prompts and payment was made. My account is always due on the 28th n I paid on the 27th then to my surprise on the 30th I get n SMS that my account is not paid n my subscription will be blocked I then immediately call in and get a Sakhile Mthimkhulu who said the EFT has probably not reflected though I made n immediate EFT reflection. He asked me to send through my proof of payment to his email which I dd and asked for feedback which till today I have been waiting for. Now this morning I switch on my TV n my subscription is suspended due to non payment. I again call in with my own airtime and I'm told I can't get assistance as their systems are off n I again must call in later? Do I look like I sit around all day to be calling you guys? May you please get someone to call me and sort this out ASAP.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
03 Oct 2017, 09:15Dear Ntokozo Ngcobo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Oct 2017, 09:15
Official
Dear Ntokozo Ngcobo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Oct 2017, 09:15Dear Ntokozo Ngcobo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Oct 2017, 09:15
Official
Dear Ntokozo Ngcobo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Oct 2017, 10:24Good day Ms Ngcobo
As per our telephonic discussion, the service is now reconnected.
Please send the proof of payment to ***, you will receive a case reference number which is required. When we have the proof of payment, it will be forwarded to the finance team for payment allocation.
Thank you for taking the time and bring your concern to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply03 Oct 2017, 10:24
Official
Good day Ms Ngcobo
As per our telephonic discussion, the service is now reconnected.
Please send the proof of payment to ***, you will receive a case reference number which is required. When we have the proof of payment, it will be forwarded to the finance team for payment allocation.
Thank you for taking the time and bring your concern to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Oct 2017, 16:28Good day Ms Ngcobo
This is a follow up regarding our previous discussion.
Please send us the case reference number where the proof of payment was sent to.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply05 Oct 2017, 16:28
Official
Good day Ms Ngcobo
This is a follow up regarding our previous discussion.
Please send us the case reference number where the proof of payment was sent to.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Oct 2017, 18:56Good day Ms Ngcobo
Our records show that the service is reconnected.
The proof of payment is sent to the finance team for payment allocation.
Once the payment is traced, it will be allocated into your account.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply11 Oct 2017, 18:56
Official
Good day Ms Ngcobo
Our records show that the service is reconnected.
The proof of payment is sent to the finance team for payment allocation.
Once the payment is traced, it will be allocated into your account.
Kind regards
Dinah
Best regards,