Useless as usual

For three days now via your APP and online self service I have been trying to change a package. For three days both services just times out. How absolutely pathetic!! Your Whatsapp number has a stupid robot service that understands NOTHING and I see on your customer service Facebook page you do not respond to customers! So, the best way ALWAYS to get service from your wonderful company is to do it via Hellopeter.

So here is what you must do:

My account number ***3

1. On Decoder Serial: V*** | Smartcard Serial: *** ACTIVATE Easyview with immediate effect (From 1 April). I tried to do this via your app as well as your self service website for the last 3 days but it just times out. 2. So after you made the above change the ONLY services that must be on the account are: Decoder Serial: V*** | Smartcard Serial: *** - Easyview Decoder Serial: V*** | Smartcard Serial: *** - Easyview Decoder Serial: P*** | Smartcard Serial: *** - Easyview 3. Please also update the account balance accordingly so I can make payment.