Useless app and useless service

I pay for a premium streaming subscription at R799 per month. It’s an absolute ******* as the app never works. I spent the first weekend trying to actually log in, then a week and a half not being able to stream on two devices (which I pay for). When contacting the support team, I am forced to re-install the app, clear cache, login again, unregister devices etc. I spend hours trying to get reconnected. Apparently their logs show that I’ve tried to log in from multiple locations and multiple devices. It is only my phone and Apple TV being used to log in though. In trying to protect themselves from pirating they’re kicking out their legitimate, paying customers. I have now been told to call them in the morning. It’s a Friday evening and I’m trying to use the service I’m paying a premium for. This is unacceptable.