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LG
Lourens G

1 reviews | Active since Nov 2012

09 Apr 2018, 13:44

Useless and Pathetic

Yet another week passed without ANY feedback from Multichoice about application of Price Lock. Are they uneducated or just don't give a damn about customers? I'm tired of talking to call centre who keep telling you million different stories. Can no 1 take ownership and get it sorted? Or us it because Multichoice has Manopoly they play customers for the fool?

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Apr 2018, 14:04
Official

Dear Lourens Grobler

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

LG
Lourens G's update09 Apr 2018, 14:29
Reviewer Update
When ? As I say it's more than a week and that's all Multichoice say everytime .......
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Apr 2018, 14:40
Official

Good day Lourens Grobler

Please accept our sincerest apologies for any inconvenience you may have experienced and the level of service you experienced in this regard.

We currently investigating your concerns with our Price Lock department for urgent resolution.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again. please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

LG
Lourens G's update09 Apr 2018, 14:53
Reviewer Update
Contact who? Cause your call centre know nothing. And the same response for last week. And NO 1 even bother to call me and take ownership. This is useless. My next step is taking all communication to media