Useless agents and supervisors reap off company

Nonsense no wonder people are leaving Dstv they are reap off ,my account ***4 I called in before the 27 and changed the payment date their agent told me to pay 114 on the 31st she assured me that my payment date has been changed and I mustn't wry I woke up to find out that my dish is disconnected and they want 165????for what am I the one who trained your agent am I the one who updates ur system called in and was placed on hold for more than 20 minutes by nomawonga she spoke to me as if she is doing me a favor telling me rudely that it is not her fault it is the system ???? She spoke as is she is doing me a favor your agents are nonsense she placed me on hold then later cut me off and spoke to another agent she placed me on hold for more than 23 I was recording and she was telling me about pro rata asking me if the agent told me that the agent I spoke too didn't she told me my services won't be cut I must pay 114 ??? Why do we have to answer for dstv *********** staff am I the ones who trained them now you want me to pay the reconnection feee for what ,I am still holding on the line to be placed to a team leader I have been holding for 23 minutes now it is my airtime not Dstv ,if the staff is useless it shows that they learn from those they report too ,you want me to pay reconnection fee for what did I train your people