Useless & *********** Agents

I wrote this review on Sunday the 16th July 2023. Please urgently assist. I replaced my faulty decoder for my holiday home with a new decoder with the Compact package about 3 months ago. I called in and the consultant assisted me to add the new decoder. When I visited my holiday home again a few weeks after that my service was suspended and I could not reconnect myself, I again called in for assistance and whoever the consultant was made a complete mess of my package and I was not able to view since. Last week I had tenants and they wanted the dstv connected, I called in on the 1 July and they were not able to reconnect my service and advised me that it will be sorted by the 2nd. I visited my holiday home on the 14th and tried reconnecting just to find that the decoder was completely removed from my profile and I am not able to get service. This is pathetic service because clearly they do not know what they are doing and is messing me around and yet I need to pay for a service that I do not have. Please sort this mess out immediately, I am losing business because I need to reduce my rental as I cannot offer my tenants a DSTV service as promised. Can a competent agent assist me to get this issue sorted because thus far I have been dealing with several agents that escalates it to their supervisors who in my opinion are all *********** because it's goes from bad to worse. I am beyond frustrated now because once again my guest have no viewing pleasure. You guys are just so useless seriously,