Useless agents

<p>I contacted dstv call centre to connect explorer, which i was told installer is suppose to do). first consultant called Kindness ( if only she could live up to name) wasted my time, had no sense of urgency and I got disconnected. She had no decency to call me back so I called in again. 2nd agents also useless but at least tried to help but ask ME to call back after 10 minutes (***)if smart card pairing is still not sorted as acording to her ther system is slow. What bs. Hanged up and called immediately 3rd agent also had no sense of urgency but managed to sorted the pairing issue. Question is why hire a bunch of incompetence idiots who do not know their job or understand customer service and make customers who pay their salary waste time and energy having to call them. Are your agents aware that they are not doing client a favour when we contact them </p>