USELESS ACCOUNTS DEPT & *******

I deactivated my account a while ago since I do not watch TV unless there is something special on, during the Mayweather/conner fight I switched my services back on for a month, requesting DSTV to stop the services after, this was never done and took me to collections for an extra week of the services running, I now wanted to watch the soccer world cup, so wanted to reactivate my DSTV to watch from home, after my previous issues I clearly requested again that the services get stopped at the end of July, AGAIN, they have not stopped the services, I got a call on the 1st August requesting payment, I again explained that I did not want the services on, Call centre agent advised the services will be switched off, BUT was not done, I am now getting messages saying I need to pay. what must I pay for if it has been requested, I'm sure DSTV has call recording that they are not using or are just ********* who want to ***** your money, I have now been waiting for 20min on the phone and they cannot resolve the matter. CAN SOMONE PLEASE GET THIS SORTED!!!!