useless accounts department

<p>I downgraded our subscription earlier this year. But they said they could only change the debit amount the following month. So my service changes to lower package, I get debitted for premium service (+extraview).... then the following month I get no credit ... but am debitted the full amount for the reduced subscription. Each month I call. I complain. They make a note. The agent tells me I will not be charged the full amount but get a credit...and each month it continues with no credit. Just pay me out my credit and stop promising to roll it into my next payment .... you are wasting my time with phone calls. you are frustrating me. And I have to keep complaining ... and yet you do not resolve this. </p> <p> </p> <p>give me an email or contact number of someone that will solve this once and for all</p>