JB
Jonathan B
1 reviews | Active since Dec 2015
16 Jul 2018, 10:46
Useless accounting system!
I paid a "year up front" September 2017 and I am now told I owe DSTV R935 by the end of July! Rates as of 1 April 2017 = R789. R789 x 11 = R8679 is what I paid! This is the THIRD time this issue is being looked into, "escalated"... and nothing is resolved! (The last person I spoke to was Ndileka on the Dstv website "online" chat facility.)
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
16 Jul 2018, 11:07Dear Jonathan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Jul 2018, 11:07
Official
Dear Jonathan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
JB
Jonathan B's updateReviewer Update
16 Jul 2018, 12:50DStv: Hello Peter Team
This "Cut & Paste" reply of your is void of any meaning!
Please give a
Date :
Time :
..... by which you resolve to reply to me!
Or..... is this asking too much in the real, professional business world?
JB
Jonathan B's update16 Jul 2018, 12:50
Reviewer Update
DStv: Hello Peter Team
This "Cut & Paste" reply of your is void of any meaning!
Please give a
Date :
Time :
..... by which you resolve to reply to me!
Or..... is this asking too much in the real, professional business world?
DStv (MultiChoice)'s replyOfficial
17 Jul 2018, 13:46Good day Jonathan
Thank you for sending us your query.
May I take this opportunity and apologise for the delayed response and any inconvenience caused.
You'll be pleased to know that your DStv account has been manually adjusted. The next anniversary date is on 28 September 2018.
We're here for you, feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Jul 2018, 13:46
Official
Good day Jonathan
Thank you for sending us your query.
May I take this opportunity and apologise for the delayed response and any inconvenience caused.
You'll be pleased to know that your DStv account has been manually adjusted. The next anniversary date is on 28 September 2018.
We're here for you, feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,