Useless Accounting System

<p>My debit order was returned in August so I then piad the amount owing by EFT. The accounts department never picked this up. In September they tried to debit double the amount on the debit order but becuase I keep only the right amount in my account for debit order so the amount was rejected. My account was then showing that I owed 3 times the monthly amount, I contact the call centre and they couldn't help much so on a Saturday afternoon I went into the Randburg Walk-In centre. We went through my acount line upon line and see that the EFT from August was never picked up. I was asked to bring in my bank statement. I went home and printed out all the bank statements that were required, I arrived back at the DSTV walk in centre at 17h50. The person who I was dealing with earlier didn't want to see me because it was almost home time. Her supervisor mader her see me. I was dealt with in a fowl attitude as quickly as possible. It looked like the issue has been resolved so I paid the outstanding two months to bring the account up to date. The debit order never went off my account this month. It showed me that I am 2 months in arrears. I tried calling the call centre to ask what is going on. I was told my payment was returned from the bank (it was never debited in the first place) and going back over the history it looks like the August payment issue was not sorted out. I hate call centres - I worked in one for a year so know all the tricks of the book and I have had enough of going to the walk in centre because nothing gets done. I have not included the times every month that I have to go to the walk-in centre and call the call centre because I pay my mother's account and I pay it every month and everymonth her decoder is switched off and I have to pay to switch it on.</p>