USELESS ACCOUNTING DEPARTMENT - DSTV
Just received this WhatsApp DSTV: we've not received your payment and had to stop your viewing. To keep watching pay R605.63 using ref no. ***3 How many MORE TIMES must I tell DSTV that I paid 10,186.56 on 11 Feb !!!! I pay a year upfront. DSTV should be giving all customers a discount the only reason I have DSTV is for the sport and that is non-existent since end of March due to COVID.
The situation above happens every 2-3 months. I really don't know what else I can do other than NOT renew next year
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
29 Jul 2020, 08:36Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv:
Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv:
Hello Peter Team
DStv (MultiChoice)'s reply29 Jul 2020, 08:36
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv:
Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv:
Hello Peter Team
's updateReviewer Update
29 Jul 2020, 08:41I have paid a year in advance since 2018, the situation above has been happening since 14 May 2018 every few months, I get a SMS. I used to waste even more money and time, phoning DSTV, but that makes it difficult to keep a record. I have since used the FaceBook Messenger and this is why I have a record of all the conversations. I don't understand how that they can offer pay upfront as a service and then not be able to manage this. Awful service and really an awful company to deal with. I regret paying this year upfront because I only buy this service for the sport. If I was on a month to month I would have cancelled.
's update29 Jul 2020, 08:41
Reviewer Update
I have paid a year in advance since 2018, the situation above has been happening since 14 May 2018 every few months, I get a SMS. I used to waste even more money and time, phoning DSTV, but that makes it difficult to keep a record. I have since used the FaceBook Messenger and this is why I have a record of all the conversations. I don't understand how that they can offer pay upfront as a service and then not be able to manage this. Awful service and really an awful company to deal with. I regret paying this year upfront because I only buy this service for the sport. If I was on a month to month I would have cancelled.
's updateReviewer Update
29 Jul 2020, 08:55I have also sent an email to *** with a copy of the Facebook messenger logged they have responded. Thanks for getting in touch with the DStv Help Team. We're here to help with all queries related to DStv. Your query has been logged and your reference number is ***8.
's update29 Jul 2020, 08:55
Reviewer Update
I have also sent an email to *** with a copy of the Facebook messenger logged they have responded. Thanks for getting in touch with the DStv Help Team. We're here to help with all queries related to DStv. Your query has been logged and your reference number is ***8.