Useless

I have been on the phone for over an 1hour with your Port Elizabeth Branch I made a paynent in error to my Dstv account that was disconnected for almost a year as I no longer use Dstv. I was sent few times to Cancellation and eventually they confirmed by mouth that its cancelled I called back for refund but was sent to Cancellation again because its not cancelled. I spoke to 6 different people.. I asked to speak to Teamleader but is just placed on hold. Useless service. Can someone please call me back to sort this out.. Asap.