LK
Louis K
1 reviews | Active since Dec 2020
31 Dec 2020, 17:38
Useless
I have returned my decoder four times and every time have received one a refurbished one that has a faulty hard drive. Despite hours at the agents and hours on the phone and many promises from call centre staff that they will escalate the problem and will phone me back it is 5 months and no solution. Useless.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Jan 2021, 07:45Hi Louis,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jan 2021, 07:45
Official
Hi Louis,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jan 2021, 11:21Good day Louis,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please provide us with your ID or customer number so that we can access your account and address your concerns.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please provide us with your ID or customer number so that we can access your account and address your concerns.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply01 Jan 2021, 11:21
Official
Good day Louis,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please provide us with your ID or customer number so that we can access your account and address your concerns.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please provide us with your ID or customer number so that we can access your account and address your concerns.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,