RM
Refiloe M

1 reviews | Active since Oct 2019

11 Oct 2023, 18:43

Useless

I took up their dstv internet 400gig package, was never charged the amount the same amount. I was either over charged and when I contact them they would credit my account, following month I would pay what is required and then there is an outstanding amount all of a sudden. My account would be topped up with data that I have never requested and when I ask for the recordings of me requesting the top ups, still nothing. It's been three months, I paid for a service, it was flagged as *****ulent, called them, used their chat services, went to service centers, still nothing. I cant get answers from no one, all yhey can do is say thag they have escalated my case.

BASICALLY PAID FOR DATA THAT I WAS UNABLE TO USE.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Oct 2023, 19:52
Official
Hi Refiloe Matome, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
RM
Refiloe M's update25 Oct 2023, 14:49
Reviewer Update
Hello

I'm still waiting....
RM
Refiloe M's update05 Jan 2024, 09:15
Reviewer Update
January 2024 and I am still waiting. Poor client relations