USeless

Hi, I app**** for internet, they delivered a router, it didn't work. I reported this using all platforms, the router was finally collected. Now Multichoice is charging me R1200 "cancellation fee". Please explain, why am i paying cancellation fee? I didnt cancel this thing, it just didnt work. Why are you now making it like its my oncompetence? Do i have to pay for non-delivery of services? You *********** staff kept me on the phone for morethan 4 hours and still cant solve a simple problem. This time around, you can kiss my ass good bye. I am cancelling this services finally after 12 years with you. Le tlwaela batho masepa.

Cancel the fee, and also cancel the access fee of PVR, and make sure that I only pay R29 per month, if you cant do this, then cancel everything all together. I think its time one gets this customer service correct or remove it completely.