PN
Paul N
1 reviews | Active since Jul 2012
03 Feb 2015, 08:28
USELESS
Late December I sent a sms for the explora upgrade, finally received a call 05/01/2015. All the terms and conditions were met with, a full credit check has been done, and I was informed that I will eceive delivery within 3 days.<br> 19 Jan 2015 I called again, and there was a apparent misunderstanding between departments and delivery<br> 03/02/2015 I call again, hearing that It was escalated but no report, speaking to the supervisor, I am then informed that there is a major backlog due to companies closing.<br> I DO NOT CARE!! Excuses from day one. <br> Is this how customers are delt with <br> Get you act together DSTV/ Multichoice
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Feb 2015, 11:48Hello Pauln01,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable.
Please provide us with more information in order for us to escalate your request to the relevant department to resolve your query as soon as possible.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable.
Please provide us with more information in order for us to escalate your request to the relevant department to resolve your query as soon as possible.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply03 Feb 2015, 11:48
Official
Hello Pauln01,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable.
Please provide us with more information in order for us to escalate your request to the relevant department to resolve your query as soon as possible.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable.
Please provide us with more information in order for us to escalate your request to the relevant department to resolve your query as soon as possible.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,