USELESS!!!

I called this afternoon at around 15:35 to get assistance regarding my account and experienced the worst service from your agents. First agent wasn't headset ready and eventually when he realised there was a call, the agent ( Mordeen is his name) give me an excuse that his system is not working. He advised I must call again and speak to another agent which doesn't make sense of your "systems" are not working. When I asked that he put me through to a supervisor, he put me through to another agent who tried to pretend she was the supervisor. When I started asking questions, she put me back to the first agent. The same agent even give me an attitude from that point. Disgusting!!!

Is this the service we should be entitled to by your agents since you are going to retrench some of your employees Multichoice???