Useless

Since yesterday 11 July 2015, my PVR decoder kept retuning and again this morning kept switching off and retuning. Then finally no second view and NOTHING ON THE PVR WORKS. Phone this useless Johannesburg call centre told me to reset the PVR nothing doing, just waiting for ages on the phone for the PVR to retune and still nothing. Then told it is the decoder that is too old and I must buy a new one. Called Johannesburg again once I got the PVR tuned but the extra view not working and told it was reset to wait fifteen minutes, well I waited and nothing happened. Called Durban useless call centre and told sorry we can't help you as all the accounts are down they are not allow to switch the extra view and all the other services on as they don't know if I am allowed the extra view etc that is why and you will only be switched back on after the 15th July 2015 if I can prove I have paid my subscription. WHAT USELESS SERVICE IS THIS? Then your agent had the cheek to ask if would like to take the survey on service, told him not to bother as the service is useless and he can tell the boss.