Use less call centre cant update banking details or call back as promised

Absolutely pathetic service by Shohaiba Ally in the call centre. After spending 45 mins on a call to do a simple change of banking details and reconnection, she promised to get her manager to do something and call me back in 10 mins, its almost 10 hours now and nothing has been done, no call back as promised and my service is not reconnected - utter ******* service. Guess this is what one can expect when there is no alternative for live sport. I am beyond angry