WL
Wayne L

1 reviews | Active since Aug 2011

05 Apr 2017, 17:14

USB Drifta error - service is currently scrambled

<p>I've reactivated my usb difta mobile account a few months ago and were unable to use it eversince.</p> <p>I've made several calls to te DSTV helpdesk and the error still persist. This is extremely bad that they can't even sort out a simple error that is costing me a lot of money by phoning them several times via my cell.</p> <p>They also confirmed that my account is up to date, but still the issue persist.</p> <p>Both the channels and schedules are displayed, but no picture.</p> <p>Why is it so difficult to sort out a simple error</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Apr 2017, 08:20
Official

Dear Wayne

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Apr 2017, 09:15
Official

Good day Wayne

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

We have escalated your concerns to technicians for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Kind regards

Rupert