URGENT URGENT URGENT DSTV COMPLAINT - WORST SERVICE I HAVE EVER RECEIVED

Good afternoon

I am normally not someone that complaint , but I am now really frustrated , irritated , angry , disappointed to the point that I really do not know what to do or were to go to. I want this to be escalated to the highest ,management level at DSTV.

After submitting a change of ownership already on the 25th September for my customer card and decoder , payment still went off on my account on the 01st October. The change of ownership then only occurred between the 10 - 15th October the next month.

With the change of ownership full payment was then required by my ex wife in order to activate the account even though it was now already the middle of October month.

I then contacted the call centre to advise that payment for the customer card was already taken from me and that if they look at the history they should just activate the DSTV account as funds for the card has already been allocated.

One of the team leaders assisted with activating the account just for it be deactivated the next day again. After nearly 3 weeks of contacting the DSTV call centre and speaking to various different Team leaders the problem is still not resolved , for example it was again activated on Thursday the 24th October just for it to be deactivated again on Saturday the 26th October.

I am getting very frustrated as I am constantly getting calls from my x wife to have this sorted. I also feel that I have now paid for a service for a month which was not even utilized to its full potential.

I really feel that I should receive full reimbur*****t for the month of October and I would like someone at DSTV to please urgently give me a call asap