Urgent Follow-Up: Account Deactivation & Lack of Feedback

I am writing to follow up regarding the ongoing issues with my account and the lack of feedback after the matter was escalated. On the 27th of November 2024, I received a call from Khanyi, who informed me that my account would be referred to the ***** department for a review of the call made on the 9th. I raised my concern about the account being deactivated during this investigation, and she assured me that it would be reactivated while we awaited feedback, which was expected to take five working days. Later that day, at 16:33, I received confirmation from Khanyi, but unfortunately, my account was not reactivated. I had to call again at around 18:00, spoke to another consultant, and only then was my account reactivated. I also asked Khanyi whether I should proceed with my normal subscription payment while the investigation was ongoing, and she advised me to wait until the five-day period had passed or until feedback was provided. Today marks the end of the five working days, and I have yet to receive any feedback. To my frustration, my account has once again been deactivated without any prior communication or resolution. This ongoing issue is causing significant inconvenience, and I am extremely frustrated with the service. I kindly request: 1. Immediate reactivation of my account. 2. An urgent update on the investigation and resolution of this matter. 3. Clarification on why my account has been deactivated again despite following all instructions.