TS
Thobeka S

1 reviews | Active since Dec 2020

17 Aug 2021, 08:39

URGENT FEEDBACK TO THIS PATHETIC SERVICE

I first got disconnected at DSTV because you did you account audit and discovered that when I won in April you double credited me and therefore claimed that back and accused ME of reversing part of my EFT, later you realised that I didn't do that as I paid my account even on April as I wasn't aware that I won so u corrected everything and apologised. Two Sundays ago you disconnected me again claiming the same thing I asked for Manager and suddenly you checked my account reconnected me and no one ever called me rather blamed it on my setting. #PATHETIC#WIN. I moved on cause as I saw on hello peter you had a lot of complains in which you failed to resolve them too.. innovative technology my foot. Now TODAY 17/08/2021 you disconnect me again and blame that I paid before the debit order day and that it shows I owe R523 again which is due today. The same issues again. YOU GUYS NEED TO SORT THIS OUT AND STOP CHARGING ME RECCONECTION FEE AN RATHER COMPISATE ME FOR ALL THIS NONSENSE ..I HAVE BEEN VERY PATIET WITH YOU BUT BELIVE ME AFTER THIS IM TAKING THIS TO OMBUSMAN AS YOU ARE CONTINUOSLY FAILING TO RESOLVE IT.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Aug 2021, 10:00
Official
Hi   Thobeka Sibisi ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team
TS
Thobeka S's update19 Aug 2021, 00:04
Reviewer Update
I really don't appreciate your 'sorry' cause it helps me no where, I have had to contact you three times to connect my services..Do u think I had free data to do that answer NO! You offer me upgades and you change my price lock and I MUST PAY FOR THAT.. u know what's more irritating that no one said anything and you gave me that 'credit story' now it's a different story again.I don't recieve any statement from you and on top of that I have been paying what your app and WhatsAp showed as outstanding balance/were telling me to pay...THEREFORE I DEMAND THAT YOU REMOVE THAT R125.55 BECAUSE THAT UR DOING AND NON COMMUNICATION AND ITS VERY WRONG TO EXPECT ME TO PAY FOR YOUR INCOMPETENCE,UVE CONTINOUSLY BEEN HELL TO DEAL WITH BELIEVE ND IF THAT 125.55 IS NOT REMOVED, I HAVE CHATS, CALL RECORDS AS I RECORD ALL MY CALLS, EMAILS AS PROOF AND WILL TAKE IT FURTHER...DARE ME!