Urgent Escalation Required – Unresolved Payment Allocation Issue (***)

IDear DStv Customer Support, I am writing to formally escalate a payment allocation issue that has remained unresolved since 25 August 2025, despite multiple attempts to contact your finance department via email and phone. I made a payment using the MyDStv app, which reflected correctly on my banking side but has not been allocated to my account. I was issued reference number *** and assured a response within 24 hours. It is now 29 August, and after multiple follow-ups—including two calls today—I have only been told the issue has been escalated again, with no resolution in sight. Meanwhile, my account has been suspended, causing unnecessary disruption and inconvenience. The lack of responsiveness from your finance team and the failure to resolve a straightforward payment allocation is unacceptable. I request the following: • Immediate allocation of the payment to my account. • Restoration of my service without delay. • A formal explanation for the delay and lack of communication. • Confirmation of resolution within the next 12 hours. If this issue is not resolved promptly, I will be forced to escalate it further through consumer protection channels and social media platforms. I trust you will treat this matter with the urgency it deserves.