Urgent Escalation: Refund Request Reference *** & ***

I am extremely disappointed with the handling of my refund request. Since 12 May 2025, I have been trying to resolve this matter after being sold an online subscription under false pretenses. The product I received was not as advertised, and I immediately requested cancellation and a refund.

Despite engaging with seven different agents (Baba, Rethabile, Fanele, Khayakazi, Tshego, Endinako, and Xolelwa) and spending countless hours in repeated chats, my refund has still not been processed. Each time I am reassured that my request has been “processed” and that I must wait another 7–14 working days, yet no progress has been made.

Today, I was even issued a new refund reference number (***), but this only adds to the long list of empty promises. I am now left with two references (*** and ***), neither of which has resulted in any resolution.

It is unacceptable that over four months later, I am still receiving the same repetitive assurances without any action. This experience reflects very poorly on your service and demonstrates a lack of accountability.

I urgently request immediate confirmation that my refund is being actioned without further delay. If this matter is not resolved promptly, I will have no choice but to escalate it further through formal consumer protection channels.