Urgent Complaint: Poor Service and Unresolved Issues with MultiChoice

Dear Hello Peter Team,

I hope this message finds you well.

I am writing to formally lodge a complaint against MultiChoice for their poor customer service, failure to resolve an ongoing issue with my DStv account, and the unprofessional conduct of their employee. Despite numerous attempts to address my concerns directly with MultiChoice, I have yet to receive a satisfactory resolution.

The issues I am experiencing are as follows:

Unjustified Service Disruption: My DStv services were unavailable for 10 days, despite my payments being up to date. MultiChoice has since acknowledged that my payment was allocated, yet they have failed to address the impact of this disruption. Financial Loss Due to Poor Service: Throughout the 10-day period, I incurred additional expenses due to daily phone calls to MultiChoice in an attempt to restore my services. I have not received any form of compensation or reimbur*****t for these unnecessary costs. Unprofessional Conduct by MultiChoice Employee: An employee by the name of Mbaka falsely accused me of ***** without any justification. This baseless and malicious accusation is completely unacceptable, and I demand clarity on the actions taken against this individual. Despite raising these issues multiple times, MultiChoice has only acknowledged the payment allocation but has failed to provide a detailed response addressing the service failure, financial losses, and misconduct of their employee.

I urge MultiChoice to take immediate action by:

Reimbursing me for the 10 days I was unfairly denied service. Compensating me for the costs incurred in trying to resolve this issue. Providing a formal response on the disciplinary action taken against Mbaka for their false accusation. Should MultiChoice fail to respond with a clear resolution, I will escalate this matter further to the Consumer Protection Commission and regulatory bodies to ensure accountability.

I trust that raising this matter on Hello Peter will bring the urgency it deserves. I look forward to MultiChoice addressing my complaint with the seriousness it warrants.

Name: Ntsako Rikhotso (Mr) Contact: ***

Kind regards, Ntsako Rikhotso